FeeDicksonReid.com Purchases and Shipping policy

Purchasing & Shipping

I want buying art to be an enjoyable process for you! If you have any questions please contact me in advance at fee@feedicksonreid.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?
We accept all major credit cards, payment is handled by WIX payments. Payment by bank transfer is also possible – please contact me directly for information.

Purchasing with a deposit
Payments by installment are possible on a case-to-case basis – please contact me to discuss this option as it’s not currently possible to set this up directly through the website

Paying by bank transfer
There is a checkout option to pay by bank transfer which many UK customers prefer. This saves me credit card fees. If you select this option you will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others. Please note this option is not available during Sale periods.

Shipping

I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days; unless otherwise stated. Within the UK pieces are sent by courier or personal delivery.  Most UK deliveries arrive within 2 days from time of shipping, overseas deliveries can take up to a week from the date of shipping.

During sales periods, please allow up to two weeks for delivery as there will be a higher volume of pieces to send. I will keep you informed of the progress of your order.

Can I collect my artwork from your studio?
Yes, please contact me for directions and to arrange a time.

Is Shipping included?
Shipping worldwide is included, however import taxes and local taxes are solely the responsibility of the buyer. We have no control over these charges and cannot calculate in advance.

Artwork is shipped uninsured as most shipping companies will not insure artwork. In the unlikely event of damage, please contact me immediately including photographs and I will refund appropriately.

 

Returns

What if my painting arrives and I don’t like it?

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

 

I would request that if you buy during a sale period, you only do so if you are sure you wish to buy it, as it will no longer be in the sale should you wish to return it afterwards.

What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

If you have any further questions please send me an email before placing your order.